Every case below represents a real engagement. Client names are withheld for confidentiality. Results are shown as percentages to demonstrate impact while protecting privacy.
Unstructured order process with no tracking system. Delivery errors were recurring weekly with no accountability. The owner was manually handling everything and could not scale.
TBS built a daily reporting system with a structured order flow. Every order got an owner, every stage had a checkpoint. Clear responsibility mapping eliminated finger-pointing and created accountability across the team.
40% reduction in monthly leakages and 25% improvement in order accuracy within 60 days of system deployment and team training.
The sales team had no defined pitch, no follow-up structure and no clarity in communication. Every salesperson was winging it differently, leading to inconsistent conversion rates and an unpredictable sales cycle.
TBS built a step-by-step sales guide with objection handling scripts, a follow-up sequence and visual pitch assets. The entire team was trained to follow a consistent, measurable process for every enquiry.
38% increase in conversions and a measurably shorter sales cycle within 30 days of system deployment and team training.
Confusion in returns and replacements, unclear timelines and frequent disagreements with distributors and customers. Disputes were eating into cash flow and management time every single week.
TBS built a complete return SOP with defined timelines, approval formats, documentation requirements and a proper accountability system. Every party knew exactly what the policy was — in writing.
100% dispute-free operations within 90 days and a 15% improvement in cash flow discipline from faster, cleaner resolution processes.
* Client names and financial figures are withheld for confidentiality. All results are represented as percentages to demonstrate impact while protecting client privacy.
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